In case we sent you the wrong product, or the product is faulty, we will accept returns free of charge same day, provided that:
- Products are returned in the original packaging
- Package was never opened, i.e. is sealed,
- The product shows no sign of usage,
- The stamped invoice is attached,
Refund & cancellation policy:
– If you changed your mind after ordering, you can cancel your order maximum same day or in any case of exchange, the return request must be executed within 14 days after delivery and you will just pay the shipping fees for the exchange request.
– Refunds will be done only through the Original Mode of Payment
– 3% handling fee applies on cancelled orders made through a credit card
– If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us.
Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to:
Exchange your order with another Ricrac product, or get a refund, cash or bank transfer
1. What if I changed my mind?
Please call our Customer Service to proceed with the return process (conditions above apply).
2. What if my product is faulty (defective)?
Please call our Customer Service 01111124400
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
3. What if I was sent the wrong item?
We apologize for any inconvenience. Please call our Customer Service; we will guide you through the return process (conditions above apply).
Order Receiving Policy
If you have any questions regarding the current status of your order you can call our customer service at 01111124400 from 10am to 6pm.
Can I Cancel My Order?
It is possible to cancel your order, but only if your order has not yet been sent to the courier. Be aware, this goes very fast! In this case, please always contact our customer service by phone or whatsapp 01111124400 If you have already received your Ricrac product, you can easily request a return label by sending an email to firstname.lastname@example.org or through whatsapp 01111124400, indicating the reason behind your refund request.
If you want to change the delivery address of your order, please contact our customer service through whatsapp 01111124400, Is this not the answer to your question? We’re happy to help you!