FAQs

Ordering from ricracshop.com

Step 1: Place the required item in the shopping cart

  • Go to the item you want to order and choose the right color. Click “Buy Now” at the bottom of the product when you clicked on your product.
  • You now have two choices, continue shopping or go to check out.
  • When you finish shopping, click the top right of the shopping bag. Here you can also check the contents of your shopping bag and/ or modify it.
  • After that, if you have checked everything, click the button finish 

Step 2: Fill in your personal information

  • To complete your order, enter the requested personal information, including your name, address and e-mail address.
  • You can choose to enter a different delivery address.

Step 3: Payment method

Then choose between Online Payment or Cash On Delivery, as your payment method.

Step 4: Check and confirm

Check your order. Good? Then just Confirm and Check out.
You also can still make an adjustment if you need to

Payment Methods

Attention! You have the advantage of paying by Credit Card or Cash On Delivery! You have the right to return the product and ask for a refund on same Day of purchasing it. And you can Exchange your order within 14 days from purchasing it. You will receive an order confirmation by email.
The purchase agreement between you and Ricrac Shop will come into force once the payment is completed.
We’re happy to help you!


Shipping Costs

The shipping costs vary per order Area/City. The correct costs will always be indicated at the end of the order process.
If you would like to order Ricrac products for your company (B2B), please contact us at sales@ricracshop.com


What To Do When I Didn't receive an order confirmation?

It may be that it takes a few minutes before you receive the order confirmation in your mailbox. If you have not received an order confirmation, please always check your SPAM folder first. Sometimes it happens that the order confirmation has ended up here.
If your order confirmation is not in SPAM folder, please contact our customer service via info@ricracshop.com.  Always include your address details. We will do our utmost best to help you!


Return Policy

General conditions

In case we sent you the wrong product, or the product is faulty, we will accept returns free of charge same day, provided that:

  • Products are returned in the original packaging
  • Package was never opened, i.e. is sealed,
  • The product shows no sign of usage,
  • The stamped invoice is attached,

Refund & cancellation policy:

– If you changed your mind after ordering, you can cancel your order maximum same day or in any case of exchange, the return request must be executed within 14 days after delivery and you will just pay the shipping fees for the exchange request.
– Refunds will be processed using the original method of payment and are only available through bank accounts, Vodafone Cash, or InstaPay (applicable only for cash payments)
– 3% handling fee applies on cancelled orders made through a credit card
– If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us.

Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.

After approval by our After Sales department, you will be able to proceed to:

Exchange your order with another Ricrac product, or get a refund, cash or bank transfer

1. What if I changed my mind?

Please call our Customer Service to proceed with the return process (conditions above apply).

2. What if my product is faulty (defective)?

Please call our Hotline: 17395

We will examine the case to verify the defectiveness and get back to you as soon as possible.

In any case, the return request must be executed within 14 days after delivery.

3. What if I was sent the wrong item?

We apologize for any inconvenience. Please call our Customer Service; we will guide you through the return process (conditions above apply).

Order Receiving Policy
If you have any questions regarding the current status of your order you can call our Hotline: 17395 from 10am to 10pm.

 

Can I Cancel My Order?

It is possible to cancel your order, but only if your order has not yet been sent to the courier. Be aware, this goes very fast! In this case, please always contact our customer service via our Hotline: 17395 If you have already received your Ricrac product, you can easily request a return label by sending an email to info@ricracshop.com, indicating the reason behind your refund request or submit a request via this link:

https://ricracshop.com/pages/return-and-exchange 

If you want to change the delivery address of your order, please contact our customer service through our Hotline: 17395

 Is this not the answer to your question? We’re happy to help you!

 

My Payment seems to have failed, what to do?

If your payment seems to have failed and you have not received an order confirmation, always check whether the amount has been debited from your bank account. If this is the case, we ask you to wait. The order confirmation will follow soon. Always check your SPAM folder in your mail too!
It is also possible that your credit card company declined the payment. We can not see what the reason is. Your order is then automatically canceled. You can place your order again but Cash On Delivery
We’re happy to help you!



How Do I Become a Ricrac Distributor?

Nice to hear that you are interested to become a Ricrac dealer. In order to receive your information as completely as possible, we would like to ask you to send us an email via info@ricracsgop.com, then you can choose as a subject; Large business order, and enter your address details.
We’re happy to help you!


Privacy Statements

On our website you can order Ricrac products and subscribe to our newsletter.
We also use cookies when visiting our website.
This means that in certain cases we record personal details of you as a visitor.
What do we do with that data? What is the basis for using this data? We would like to inform you about this.

We’re happy to help you!

 

Safe Data Processing

When we receive or transfer your data on our website, we always use the encryption technologies that are recognized as common and safe standards within the IT sector.
If we receive or transfer certain critical information, such as financial information, for example, we use a secure server and connection.

We’re happy to help you!

 

 

Information regarding your Order

For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order. We also give your details to others if necessary for an order, for example to delivery services. Our legal basis for processing this data from you is thus implementing our contractual agreements. We will not be able to execute your order without this information. We always process your payment data in a secure payment environment.
Do you pay with a credit card? Your credit card information will then be sent to Accept Online Payment from our secure environment. They carry out our credit card payments. We do not see your credit card details, Accept only tells us if your payment has been successful. Or not. We only pass on your data to other parties if this is necessary for our services. We engage these parties: delivery partners, payment partners, IT service providers. We engage media and advertising agencies and research agencies to show you targeted advertisements and to investigate which people are very happy with our products. Parties that access your data may only use it to perform a service on our behalf. They may never use this data for other purposes. We make agreements with these parties in processing agreements.

We’re happy to help you!

 

Cookie

We place a cookie on your PC (if you give permission) to recognize you next time. For example, your shopping basket can be remembered.

We’re happy to help you!

 

Customer Service

You can call, email, contact via social media or even send mail to us. We store this data, because with this we can better solve your question or problem. Our basis for processing your data is to execute the agreement (your right to guarantee). We can also use the contact moments to teach the service department how we can best deal with our customers. We do not do that by recording telephone conversations by the way.

We’re happy to help you!

 

Improvements 

We would like to give you good service and curious about what you think of our web shop and our products. We therefore sometimes approach you for a customer survey. Furthermore, we may contact you to ask how the handling of a complaint went and what you think of our newsletter. That is why we collect customer behavior. We do this with the basis of legitimate interest. This allows us to analyze your reading behavior and create content that suits your needs. We do this by registering unique visits, with all the activities that take place there. Think of viewing pages, zooming in on something or clicking on links. Of course we always deal with your data in a respectful way. Sometimes someone else performs these checks for us. They also adheres to the privacy rules.

We’re happy to help you!

 

How Long Do We Keep Your Data? 

We do not use and store your data for longer than necessary. We then delete all data we have from you. Or we completely anonymity this data (so that we still know what you ordered, for example).

We’re happy to help you!

 

Your Rights 

You have the right to request the following information from Ricrac when it comes to your privacy. You may obtain insight into your personal data and request a copy. You may change your details, delete them and ask us not to send emails to you anymore.
If you are not satisfied with how Ricrac Shop handles your privacy, you can contact the privacy authority.

We’re happy to help you!